Disability Access Policy

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If you have any additional needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Communication

Do you, a family member or someone you care for have communication needs relating to a disability, impairment or sensory loss? (This may include individuals who are deaf, blind, have a learning disability or aphasia, or any other impairment to their ability to communicate or understand information).

We are working towards becoming better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at your appointment, please let us know.

We want to know if you need information in large print or easy read formats or Braille.

We want to know if you need a British Sign language interpreter (BSL) or Advocate present at your appointments. (We can arrange this with notice).

Would you find it easier to communicate with us by email than by telephone?

Do you require longer appointment times due to your communication needs?

If you are unable to communicate in English, you may find it easier to submit an eConsult which is available in any language, we can also text or email in any language.
We can provide phone interpreting services should you need them.

If you find it easier to communicate away from the busy Reception area please let Reception Staff know & they will do their best to accommodate you.

Please pass on to any of the managers what your communication requirements are & we will aim to support you in the way you find most helpful. Please let us know how we can improve things.

The NHS is committed to implementing the Accessible Information Standard & any information you give us about your communication needs may be shared with other care givers within the NHS (for example a note may added to your Summary Care Record).

Disabled Parking – Blue Badge Scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

For more information and an Application Form visit your local council office.

Blind/Partially Sighted

If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

• Royal National Institute of Blind People (RIND)
• Action for Blind People
• British Wireless for the Blind
• Blind in Business
• British Blind Sport