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Making A Complaint

We hope that you will be satisfied with the services we provide but if you have a complaint then you should contact the practice manager in the first instance. We operate an informal in-house complaints procedure and hope that any complaints can be dealt with through this procedure. This does not affect your right to make a formal complaint to NHS England if you so wish, nor does it affect your right to seek compensation in law.

If you wish to complain to the practice, please email

For more information on our complaints procedure, click here (PDF, 372KB)

If you feel unable to contact the surgery about your complaint then you can contact NHS England

By Post: NHS England PO Box 16738, Redditch, B97 9PT

By email to:

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

If you require free assistance in making your complaint you can contact:

Healthwatch West Sussex PO Box 1360 Crawley West Sussex RH10 0QS

0300 012 0122